Whether something has cropped up since you made your appointment with us which means that you need to re-arrange it for another day or time, or you need help planning a travel route to one of our branches, this section has been designed to help you.
Simply click on one of the links below to get more information on the subject you require. If you can’t find the information you need in this section, or if you would prefer to call us direct, simply call us on Lo-Call 04-3847750 anytime and one of our Carglass® Advisors will be pleased to help.
FAQ's
-
+
Need to re-arrange an existing appointment?
If something’s cropped up and you need to re-arrange an existing appointment simply call us on Lo-Call 04-3847750. Our lines are open 24 hours-a-day, 7 days-a-week and one of our Advisors will be pleased to re-arrange it for you
-
+
Check a branch address and get a route
Use our Branch Locator to find a specific branch’s address, a map of where it is and even plan a route to it by clicking here.
-
+
See how we repair or replace damaged vehicle glass
Carglass® can repair or replace any piece of glass on any make, model or age of vehicle and our workmanship is guaranteed for as long as you own or operate the vehicle we fix.
To see more about how we can repair an existing windscreen (usually FREE of charge) or what happens if your vehicle’s glass can’t be repaired and needs to be replaced click on one of the links listed below.
How we repair a chip
At Carglass® we are proud of our ‘Repair First’ promise where we always try to repair a chipped windscreen before replacing it, usually saving you both the time and money involved with a replacement.
Take a look at our presentation to see how Carglass® can quickly repair a chipped windscreen, usually back to as good as it was before it became damaged.
Replacing a windscreen
Although we always first try to repair any damage to your windscreen, sometimes the damage will mean that the whole windscreen has to be replaced.
At Carglass®, we only use glass manufactured to OEM standards, whether sourced from original equipment manufacturers or other suppliers, ensuring that the glass we fit is as good as the original piece of glass we are replacing.
Take a look at our short presentation to see how Carglass® replaces a damaged windscreen with one as good as the original.
Replacing a side window
Unlike a windscreen, in most cases, if a side window is damaged it will need to be replaced.
At Carglass®, we only use glass manufactured to OEM standards, whether sourced from original equipment manufacturers or other suppliers, ensuring that the glass we fit is as good as the original piece of glass we are replacing.
Take a look at our short presentation to see how Carglass® can replace a damaged side window with one as good as the original.
Replacing a rear window
Unlike a windscreen, in most cases, if a rear window is damaged it will need to be replaced.
At Carglass®, we only use glass manufactured to OEM standards, whether sourced from original equipment manufacturers or other suppliers, ensuring that the glass we fit is as good as the original piece of glass we are replacing.
Take a look at our short presentation to see how Carglass® can replace a damaged rear window with one as good as the original.
-
+
Relax with our Carglass® Guarantee
When using Carglass® you can relax in the knowledge that our workmanship is guaranteed for as long as you own the vehicle that we are fixing. To see more about our Carglass Guarantee
-
+
Our Prices
Simply put, the cost will depend on three main factors:
- The type of damage e.g. a chip or a crack
- The piece of glass that is damaged e.g. the windscreen or side window
- If your vehicle insurance covers you for glass damage
However, in general, if you have glass damage cover and we can repair the existing piece of glass (e.g. a chipped windscreen) rather than having to replace it, the work we carry out will usually be FREE of charge.
To see more about our prices and how we take the hassle out of making an insurance claim click on one of the links listed below.
Windscreen
At Carglass® we always first try to repair your existing windscreen before replacing it with a new one, usually saving you both time and money.
Sometimes though, the type, size and position of the damage will mean that the whole windscreen needs to be replaced.
The price of the work carried out will therefore depend on two key factors:
- Whether we can repair your existing windscreen or whether it will need to be replaced with a new one
- Whether your vehicle insurance provides cover for glass damage
If you have insurance with glass cover Your existing windscreen can be repaired This will usually be FREE of charge and will NOT affect your no claims bonus. Your existing windscreen needs to be replaced This will usually be covered by your insurance company and it will NOT affect your no claims bonus. If you have insurance without glass cover Your existing windscreen can be repaired Please ask for a quote Your existing windscreen needs to be replaced This will depend upon the type of windscreen that needs replacing Repair or replace?
Take a quick look at our simple guide to whether it will be possible to repair your existing windscreen or whether it will need to be replaced by clicking here.
We even take care of all your insurance paperwork
We work closely with most of United Arab Emirates’ major insurance companies so when you need our help all you have to do is book an appointment with us online and we’ll take care of all your insurance paperwork for you. If there’s anything for you to pay, you don’t even need to contact your insurance company, we will collect the payment from you direct.
If your insurance does not provide glass cover
The first thing to say is relax, even if you are not covered by your insurance for vehicle glass damage Carglass® can still help you. For a quote either call us on Lo-Call 04-3847750 or alternatively book an appointment online now and one of our Advisors will call you back.
Side Window
What will my side window cost to replace?
If a side window is damaged it will need to be replaced.
Relax though, if you have vehicle insurance that provides cover for glass damage, this replacement will usually be covered and will NOT affect your no claims bonus.
We even take care of all your insurance paperwork
We work closely with most of United Arab Emirates’ major insurance companies so when you need our help all you have to do is book an appointment with us online and we’ll take care of all your insurance paperwork for you.
If there’s anything for you to pay, you don’t even need to contact your insurance company, we will collect the payment from you direct.
If your insurance does not provide glass cover
The first thing to say is relax, even if you are not covered by your insurance for vehicle glass damage Carglass® can still help you.
For a quote either call us on Lo-Call 04-3847750 or alternatively book an appointment online now and one of our Advisors will call you back.
Rear window
If a rear window is damaged it will need to be replaced.
Relax though, if you have vehicle insurance that provides cover for glass damage, this replacement will usually be covered and will NOT affect your no claims bonus.
We even take care of all your insurance paperwork
We work closely with most of United Arab Emirates’ major insurance companies so when you need our help all you have to do is book an appointment with us online and we’ll take care of all your insurance paperwork for you.
If there’s anything for you to pay, you don’t even need to contact your insurance company, we will collect the payment from you direct.
If your insurance does not provide glass cover
The first thing to say is relax, even if you are not covered by your insurance for vehicle glass damage Carglass® can still help you.
For a quote either call us on Lo-Call 04-3847750 or alternatively book an appointment online now and one of our Advisors will call you back.
Hassle free claims
Carglass® works closely with most of United Arab Emirates’ major insurance companies. Book an appointment with us online and once we have confirmed your appointment with you, we’ll take care of your insurance claim.
We will contact your insurance company on your behalf, get their approval to carry out the work and take care of all the paperwork involved..
